Taxi - Local Recovery & Roadside Assistance

What is Insured?

Standard Recovery

• Help to repair your vehicle at the roadside in the UK when you are more than ¾ mile from your home
• If your vehicle cannot be repaired within 60 minutes, your vehicle, you, and the passengers will be transported to the nearest garage (within 20 miles).
• If recovery to the nearest garage is not possible or the repair cannot be made the same day, your vehicle, you and the passengers will be transported to your home or a chosen destination, provided this is 20 miles or less from where the breakdown took place.
• Recovery of a trailer or caravan if attached to your vehicle.
• Misfuelling cover – Up to £250 to pay for the cost of draining incorrect fuel, and replacement with up to 10 litres of correct fuel.
• Key cover – To recover you to your home or a garage/dealership if you lose or break your keys or lock your keys in your vehicle.

What is not insured?

Main Exclusions only

• Any breakdown which occurs within the first 48 hours from the start date of your policy, or before the vehicle was placed on cover or upgraded from a lower cover level.
• Any breakdown caused by failure to maintain the vehicle in a roadworthy condition, or assistance if the vehicle is untaxed or uninsured
• Costs incurred in respect of a recovery further than 10 miles from the scene of the breakdown if your vehicle is immobilised due to snow, mud, sand, water, ice, or a flood.
• Costs incurred in respect of a recovery further than 20 miles for Standard Recovery.
• Faults, or symptoms from faults, which you have not repaired or remedied where you have requested a callout from our roadside agent within the previous 28 days.
• A breakdown following use of the vehicle for motor racing, rallies off road driving, track days, duration or contest or speed trials, or practice for any of these activities.
• Assistance if the vehicle breaks down in a place the roadside agent cannot access, or which will be dangerous or illegal to collect or transport the vehicle from.
• The cost of any parts, components or materials used to repair the vehicle, or repair and labour costs other than the cost of an hour’s roadside labour at the scene of the breakdown.
• The cost of fuel, oil, or insurance for a hire vehicle.
• Any damage to your vehicle, or loss of or damage to its contents, or any injury to you or any third party caused by the roadside agent.
• Repatriation if the vehicle can be repaired but you do not have adequate funds for the repair.