What is Covered?
Emergency repairs following damage to or failure of the plumbing and drainage system which:
a) Means that internal flooding or water damage is a likely consequence; or
b) Means that you do not have access to one or more useable toilets within your home; or
c) Causes blocked external drains that are solely your responsibility within the boundary of the home, where this can be resolved by jetting.
What is Excluded?1. The replacement of water tanks, cylinders, and central heating radiators; external WC’s; external pipes and taps;
2. Overflows not causing internal water damage;
3. Blocked toilets and/or drains where this has been caused as a consequence of misuse or the internal workings of the flush;
4. Saniflo systems or other macerator-based systems;
5. Descaling and any work arising from hard water scale deposits;
6. The repair of domestic and/or leisure equipment that are leaking water, other than from external fixed pipe work;
7. Where there is a leak from a shower, bath or sink when in use and there is another means of equivalent bathing or washing at the home.
8. Where the leak can be contained providing you with enough time to arrange a repair privately.